Privacy Policy
We are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and the choices you have.
Last updated: June 2025
Information We Collect
Personal Information
When you book a tour or contact us, we may collect your name, email address, phone number, and number of attendees. This information is provided voluntarily by you and is necessary to process your reservation.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This data helps us understand how visitors interact with our site.
Communication Data
If you contact us via email or our contact form, we retain a record of that correspondence, including the content of your messages, to provide support and improve our service.
How We Use Your Information
Service Delivery
We use your personal information to process bookings, confirm reservations, send reminders, and communicate any changes to your tour details.
Improving Our Service
Usage data and analytics help us understand which parts of our website are most useful and where we can improve the experience for future visitors.
Marketing
With your consent, we may send occasional promotional emails about upcoming events, special offers, or news. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email.
Legal Compliance
We may use or disclose your information when required by law, court order, or governmental authority, or to protect our legal rights.
Third-Party Services
Google Analytics
We use Google Analytics to analyse site traffic. Google may collect and process data in accordance with their own Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Social Media
Our website includes links to and integrations with social media platforms (Instagram, Facebook, TripAdvisor). These platforms have their own privacy policies, and we have no control over their data practices.
Email Service Providers
We use trusted third-party email providers to send booking confirmations and communications. These providers are contractually obligated to keep your information secure and use it solely for the purpose of delivering our messages.
Data Retention
Retention Period
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for up to 3 years for accounting and legal purposes.
Deletion
You may request deletion of your personal data at any time by contacting us. We will delete your information within 30 days of a valid request, except where retention is required by law.
Your Rights (GDPR)
Right to Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You may request that we correct any inaccurate or incomplete information we hold about you.
Right to Erasure
You have the right to request that we delete your personal data, subject to certain legal exceptions.
Right to Object
You may object to our processing of your personal data for marketing purposes at any time.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format.
Contact Us
Data Controller
Pub Crawl Zadar is the data controller responsible for your personal information. If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at pubcrawlzadarinfo@gmail.com or by phone at +385 91 329 5113.
Have questions about your data or want to exercise your rights? Contact us and we will respond within 30 days.